Twilio Flex stream audio over websocket

Question

I am trying to stream audio when an agent picks up call on a flex dashboard. Although one can start streaming when working with twilio APIs. But I didn't find any docs related to this usecase.

Answer 1

Twilio developer evangelist here.

You can insert the fork stream widget into the Studio flow that leads to a Flex agent?

[edit]

As requested, the media stream should join when the call is accepted by an agent. I don't think you can do this in Studio, so you would have to implement this as a Flex plugin. When the plugin detects that a call has been accepted by an agent it could make a request using the call SID to modify the call and inject the <Start><Stream> TwiML.

I don't have more detail on that right now, as I've not built that sort of thing myself. Let me know if this helps.